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How We Approach Privacy
Draxil treats privacy as an essential component of its operations. This Privacy Policy outlines how personal data is collected, used, stored, and protected when you interact with draxil.dev, submit inquiries, or engage with our web and information technology services (the "Services").
Draxil is a brand, operated by Draxil Limited and registered at Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong, under company number 80225397.
By accessing the Site or using our Services, you confirm that you have read and accepted this Privacy Policy.
We may update this Policy periodically to reflect regulatory changes, operational developments, or improvements in data handling practices. Any updates will be published on this page with a revised effective date.
Standards for Handling Information
Draxil applies a controlled and transparent approach to handling personal data.
- No Commercial Use of Data: Personal information is not sold, rented, or shared for marketing purposes. Data is disclosed only where required by law or necessary to deliver Services.
- Purpose-Driven Communication: We communicate only in relation to your inquiry or engagement. We do not send unsolicited or unrelated communications.
- Secure Data Handling: Information is managed with appropriate safeguards. Payment-related data is not stored or processed directly by Draxil unless explicitly required and authorised.
- Regulatory Compliance: All data processing is carried out in accordance with GDPR and other applicable data protection regulations.
Responsibility for Personal Data
Draxil acts as the data controller for all personal data processed in connection with the Services.
This includes responsibility for:
- Lawful Processing: Ensuring that personal data is handled only where a valid legal basis exists
- Data Protection Measures: Applying appropriate safeguards to prevent unauthorised access, alteration, or loss
- Controlled Retention: Retaining data only for as long as necessary and securely removing or anonymising it when no longer required
Information We Collect and Manage
Information We Collect
We collect only the personal and business data necessary to understand your requirements and respond appropriately.
This may include:
- Contact Information: Name, email address, phone number, and other details you provide voluntarily
- Business and Operational Context: Information about your organisation, role, industry, or technical requirements relevant to your inquiry
How Information Is Collected
Personal data is obtained through:
- Website Submissions: When you complete forms or submit technical requests
- Direct Communication: When you contact us via email, phone, or other channels
- Technical Data Collection: Limited data collected via cookies and similar technologies to support website functionality
Purpose of Data Use
Personal data is processed strictly for relevant and defined purposes, including:
- Responding to inquiries and technical requests
- Assessing project scope and suitability for engagement
- Communicating clearly regarding next steps or additional information
- Improving website functionality and user experience
- Supporting internal administration and record management
We do not process personal data for unrelated or secondary purposes.
Essential Cookies and Website Functionality
Cookies are small data files stored on your device when you access a website. They support essential functionality and help improve how the Site operates.
Draxil uses cookies to:
- Ensure the proper functioning of the website
- Retain basic user preferences where applicable
- Analyse overall website usage to enhance performance and usability
You may control or disable cookies through your browser settings at any time. Please note that restricting cookies may limit certain features or affect website functionality.
Further details are available in our Cookie Policy.
How Information May Be Shared
Draxil treats all information with strict confidentiality. Personal data is shared only in specific, controlled circumstances where it is necessary to deliver Services, comply with legal requirements, or maintain system functionality.
We do not disclose information broadly or without purpose. Any data sharing is limited, justified, and consistent with this Privacy Policy.
Third-Party Support Providers
To support the delivery of our Services, Draxil may engage selected third-party providers for specific operational functions.
These may include:
- Technical and Infrastructure Support: Providers responsible for hosting, system maintenance, cybersecurity, and IT operations
- Communication Support Services: Assistance with scheduling, coordination, and communication processes under strict confidentiality
- Analytics and Performance Tools: Services used to analyse website usage, identify trends, and improve functionality
All third-party providers are contractually required to:
- Use data only for defined and limited purposes
- Maintain appropriate security standards
- Prevent unauthorised access, use, or disclosure
They are not permitted to use personal data for their own commercial purposes.
Disclosures Required by Law
Draxil may disclose personal data where required to comply with applicable laws or enforce legal rights.
This may include situations where disclosure is necessary to:
- Comply with legal obligations, court orders, or regulatory requirements
- Enforce contractual terms or protect legal interests
- Investigate or prevent fraud, misuse, or security incidents
- Protect the rights, property, or safety of the Company, its clients, or third parties
Any such disclosure is limited to what is strictly required and carried out in good faith.
Use of Non-Identifiable Information
Draxil may process and share data that has been anonymised or aggregated so that individuals cannot be identified.
This information may be used for:
- Operational Insights: Understanding general website usage, engagement patterns, and content performance
- Analysis and Research: Supporting internal evaluation and broader insights into website functionality, service performance, technical enquiries, and business technology needs.
Such data does not contain personal identifiers and is used solely to improve Services and decision-making.
Links to External Websites
The Site may include links to third-party websites or platforms for informational purposes.
Draxil does not control and is not responsible for:
- The content or accuracy of external websites
- Their data handling practices or privacy policies
- Any services or actions provided by those third parties
The inclusion of external links does not imply endorsement, affiliation, or responsibility.
Users are encouraged to review the terms and privacy policies of any external websites they choose to access.
User Awareness When Leaving Our Site
We encourage users to act with care when leaving our website and interacting with external platforms.
In particular, you should:
- Review the privacy policies and terms of any third-party websites
- Avoid sharing sensitive information unless you understand how it will be used
- Ensure that any platform you engage with meets your expectations for data protection
By following links to external websites, you acknowledge that you do so voluntarily and at your own risk.
Scope of This Privacy Policy
What This Policy Covers
This Privacy Policy applies solely to personal data collected and processed by Draxil through its official website and digital Services.
This Policy applies to personal information collected through:
- Website forms, inquiry submissions, and contact requests
- Technical data collected automatically via cookies and similar technologies
- Information shared through direct communication with authorised representatives of Draxil
What This Policy Does Not Cover
This Policy does not apply to:
- Information shared outside digital channels, including phone calls or in-person interactions
- Data submitted on external or third-party platforms, even where accessed via links from our website
Understanding these boundaries clarifies when Draxil is responsible for data handling and when third-party policies apply.
Your Privacy Rights
For individuals located within the European Economic Area (EEA), Draxil processes personal data in accordance with the General Data Protection Regulation (GDPR).
Under GDPR, you are entitled to the following rights:
- Right of Access: To request confirmation of whether your personal data is processed and to obtain a copy
- Right to Rectification: To request correction of inaccurate or incomplete information
- Right to Erasure: To request the deletion of personal data where applicable
- Right to Restrict Processing: To limit processing in specific circumstances
- Right to Object: To object to processing based on legitimate interests
- Right to Data Portability: To receive your data in a structured format and transfer it to another provider
How to Submit a Privacy Request
To submit a request relating to your personal data, please contact us at: info@draxil.dev.
We will respond without undue delay and typically within 30 days, in accordance with applicable data protection laws. If additional time is required due to the complexity of the request, you will be informed accordingly.
Changes to This Policy
Draxil may update this Privacy Policy when necessary to reflect:
- Changes in legal or regulatory requirements
- Updates to our Services or operational processes
- Improvements in data protection practices
All updates are made to ensure continued compliance and transparency.
How Policy Changes Are Published
- Publication on the Website: Updates will be published on this page with a clearly stated revision date
- User Awareness: We recommend reviewing this Policy periodically to stay informed
Acceptance of Updated Privacy Terms
By continuing to use the website or Services after updates have been published, you acknowledge and accept the revised Privacy Policy.
Where updates materially affect data processing practices, reasonable steps will be taken to provide clear notice.
Privacy Contact Details
If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, you can contact Draxil using the details below:
- Email: info@draxil.dev
- Contact Form: draxil.dev/connect
We aim to respond to all privacy-related inquiries promptly, clearly, and with appropriate care.